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24/7 CALL CENTER

The United States Agency for International Development (USAID) through the Primary Education Project has opened a Technical Support Center, supported by the Ministry of Information Society.

The goal of the Call Center is to provide assistance for the Edubuntu operating systems and the application software installed on the computers and set in the schools by the Government of  Republic of Macedonia. The problems reported in the center will be reviewed by experts and will be answered as soon as possible. If the problem cannot be resolved by phone, then, in cooperation with the Ministry for Information Society, a system administrator will be sent to the school to resolve the problem.
The Technical Support Center offers the alternative to ask the questions in writing or by phone.
The questions in writing are submitted through the ticket-system, and notification on the status of each question will be sent to the email address of the person asking the question. You can reply several times to one question (ticket) (in case the initial response is not clear or you would like to clarify the question you asked).
To use the ticket-system you will need to log on to the Call Center’s website by filling in the registration form. Once you have completed the registration, you will receive and email containing a username and a password. With each following login, you will need to enter the same username and password.
To ask a question by phone, call 02/3098 167.  The operator at the Call Center is available from Monday to Friday from 8.00 to 16.00. Beyond that time, a voice message service, in the duration of 1 minute, is available.
The Call Center also offers a co-operation service called – QUESTIONS AND ANSWERS. This service allows the users to answer each other’s questions. The questions are from areas related to the Edubuntu operating system, which is used in the primary schools. If you want to ask a question, you need to log in through the open authentication system, OpenID.

You can find more detailed information about the use of the Call Center on the website www.thinktogether.com.mk .

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