MISA takes over Call Center Support from PEP
On June 20, PEP and the Ministry of Informatics and Administration (MISA) signed a new agreement which refers to taking over operation of the Technical Support Center by the Ministry’s side. The Center provides assistance for the educational programs and operating systems installed on primary school computers in Macedonia. It was established by PEP in October 2010.
According to the PEP Chief of Party, Nebojsa Mojsoski, the number of 20 new registered visitors every day, i.e. the number of over 90 thousands visitors until now, is a proof by itself, that the Call Center is the right thing done by PEP.
“Computerization of primary schools aims to modernize education in Macedonia. But, it also needs maintaining,” continued Nebojsa Mojsoski. “We’re happy that our partner, the MISA, will ensure sustainability of the system and continual support for Macedonian teachers who will need help regarding any technical difficulties they face with the hardware in their schools.”
The aim of the Center is to troubleshoot and solve the technical problems teachers faced. The problems reported in the Center will be reviewed by Information Technology experts. They will provide an answer and suitable solution for a very short time either over the phone or via a web e-ticket system. This will eliminate the need to dispatch MISA specialists to locations where the need is not truly necessary.
„This Call Center that we took over today, has achieved high professional level, and we are able to follow the problems linked with the computer equipment in the schools with a high quality. Based on the analysis we will receive from this system, we will create the new education policies”, concluded Minister Ivo Ivanovski.
The event provoked huge interest and apart of the representatives from USAID, PEP and MISA, it was attended by the numerous journalists and media who had many questions for the signatories.